INTERPRETATION:
Any reference to “The Agency” is a reference to The Parent and Child Nanny Agency and any reference to “The Employer” is a reference to the persons who have requested The Parent and Child Nanny Agency to introduce to them staff for employment by that person or persons on either a permanent or temporary basis. Any reference to “The Applicant” is a reference to any staff introduced by The Parent and Child Nanny Agency.

1. The engagement or use of service by the Employer of an Applicant introduced by The Agency is an acceptance by the Employer of these terms and conditions and of the Agency fees and payment thereof as set out hereunder and in the application form which is deemed to be part of these terms and conditions. No variation of these terms is valid unless agreed in writing by both the Employer and the Agency.

2. The Employer will at times provide complete, truthful and accurate information in connection with contracts, questionnaires and other forms and information required from the Employer to the Agency. The Employer agrees to notify the Agency of any changes in circumstances as and when they take place.

3. Immediately following the use or engagement by The Employer of an Applicant introduced by the Agency, the Employer must give notice of such use or engagement to the Agency whose fees become payable upon the date of such use or engagement and not on the date that the Applicants duties are due to commence.

4. Temporary Applicant introduction fees are based on a daily or weekly fee. The employer will be invoiced for the duration of the booking in advance of the employment commencement date. If the Applicant is unable to work or carry out his/her duties, a 50% refund for time not worked, can be made within 10 days of the date in question and subject to a replacement applicant not being available. If the Employer decides not to continue employment of a temporary Applicant that has already been booked and paid for, for reasons other than those above, no refund is available.

5. In the event that a temporary Applicant is engaged or re-engaged by the Employer within 12 months of the last introduction by the Agency the Employer will pay to the Agency its fees in accordance with the Agencies fees below.

6. Fees due to the Agency become applicable once a formal job offer has been made by the Employer and accepted by the Applicant written or verbally, or on engagement of the Applicant by the Employer.

Invoices delivered by the Agency to the Employer must be paid in full within 14 days of the invoice date.

7. Refunds of fees are only made by the Agency if:

1. The Applicant is incapable of carrying out their contractual duties as agreed
2. The Applicant is incapacitated and unable to work
3. The Applicant leaves their employment within 4 weeks of the first day of employment.
4. The Applicant is instantly dismissed for gross misconduct and legal action is taken by the Employer.

Refunds will only be given depending that a suitable replacement cannot be found.
If a suitable replacement is found, no further refund of fees will be offered by the Agency. 
The Agency will in all cases charge a £300 admin fee before any refunds are made.
Refunds of placement fees from the Agency to the Employer are as follows:

1. 50% refund if the Applicant leaves employment within 2 weeks of the first date of employment.
2. 25% refund if the Applicant leaves employment within 4 weeks of employment.

No refund is available after 4 weeks from the first day of employment. No refund is available where the Employer requests that no replacement be sought. No refund is available where the Employer makes other arrangements while a replacement is being sought. If the Applicant leaves their employment due to a change in job description or poor working conditions, and the Applicant provides a full written statement to the Agency, no claim for refund can be made. Termination of employment by The Employer for any other reason does not qualify for a refund. The Agency reserves the rights to assess all refund requests by clients via a written eligibility assessment.
Refunds by the Agency for all circumstances will only be made if invoice payments were settled within 14 days of the invoice date.

8. The Agency may take up to 4 weeks to find a suitable replacement Applicant. If the Agency is unable to introduce at least one new Applicant as a replacement, the Employer will be entitled to a refund as per the refund policy in these terms and conditions.

9. All details relating to employment including but not limited to salary, income tax, National insurance and any other deductions from pay, hours of work, holidays, days/time off, notice of termination and suchlike, must be agreed between the Employer and the Applicant. The Employer must also provide copies to the Agency of the said agreement.

10. All information passing the Agency and Employer in respect of the Applicant is strictly confidential and must not be passed on to any other person without the express permission of the Agency.

11. The Agency shall at all times endeavour to find suitable Applicants’ for interview by the Employer but it shall remain the sole responsibility of the Employer to satisfy him/herself as to the qualifications, references and over all suitability of the Applicant. The Agency cannot be held responsible for any loss, damage, liability cost or claim whatsoever, whether caused directly or indirectly by the Applicant, or any negligence on the part of the Applicant.

12. Should the Employer wish to place the Applicant in a position out the of the United Kingdom the Employer must immediately upon engagement provide the Applicant with a valid return ticket and the Agency the amount of the fees due to them in respect of that Applicant. It is the Employer’s responsibility to ensure that immigration procedures are complied with and that the Applicant has the necessary visa or work permit.

13. As soon as the Agency has advised the Employer of a prospective Applicant, the Employer cannot accept the same Applicant from another agency. If the Employer accepts and interviews the same applicant from another agency within 12 months of being introduced by the Agency, the Employer will pay the Agency the related fee as per the Agency terms and conditions.



14. In the event that the agency introduces an applicant to the client who has received the applicant's details through another agency without expressed permission from the applicant, the terms of the agency will apply.
    

15. Payment Terms: Invoice payments to be received by us no more than 14 days from the date of invoice. Invoice payments received later than 14 days will not be eligible for refunds. We will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid within the agreed payments terms.

16. The Agency reserves the right to amend the Terms and Conditions at any time. Terms and conditions will automatically be updated at the start of a new tax year.

17. The Agency fee structure is as follows:

Permanent Introductions (indefinite period over 12 weeks)

Full Time Introduction - 3 x weekly net salary
Part Time/Weekend introduction - 3 x weekly net salary (minimum fee £300.00) 

Temporary Introductions (up to 12 weeks)

Full Time Introduction £70.00 per week (Monday - Friday) 
Part Time Introduction £25.00 per day (24 hours)
Weekend / Bank Holiday Introduction £30.00 per day
Emergency Introduction £5.00 per hour (minimum 4 hour booking) 
 
Babysitting Introductions

Regular Introduction (up to 6 months) £90.00
Single booking Introduction £15.00   
 
Nanny Share Introductions

Nanny Share (up to 4 employers) 20% of applicable introduction fee charged in addition to the standard Introduction fee.
 
Au Pair Introductions

Permanent Introduction fee (over 12 weeks) £500.00
Temporary Introduction fee (up to 12 weeks) £300.00
Au Pair (Temporary or Permanent)   £300.00