INTERPRETATION:
Any reference to “The Agency” is a reference to The Parent and Child Nanny Agency and any reference to “The Employer” is a reference to the persons who have requested The Parent and Child Nanny Agency to introduce to them staff for employment by that person or persons on either a permanent or temporary basis. Any reference to “The Applicant” is a reference to any staff introduced by The Parent and Child Nanny Agency.

1. The engagement or use of service by The Employer of an Applicant introduced by The Agency is an acceptance by The  Employer of these terms and conditions and of the Agency fees and payment thereof as set out hereunder and in the application form which is deemed to be part of these terms and conditions. No variation of these terms is valid unless agreed in writing by both the Employer and the Agency.

2. The Employer will at times provide complete, truthful and accurate information in connection with contracts, questionnaires and other forms and information required from the Employer to the Agency. The Employer agrees to notify the Agency of any changes in circumstances as and when they take place.

3. Immediately following the use or engagement by the Employer of an applicant, the Employer must give notice of such use or engagement to the Agency whose fees become payable upon the date of such use or engagement and not on the date that the Applicants duties are due to commence. Permanent placement fees will be based upon the maximum required hours over a 6 month period.

4. Fees due to the Agency become payable once a formal job offer has been made and accepted written or verbally, or engagement of the Applicant by the Employer. Invoices delivered by the Agency to the Employer must be paid in full within 14 days of the invoice date. If a formal offer of employment is made and accepted then withdrawn by the employer, a 25% admin fee is payable to The Parent & Child Nanny Agency. Positions placed by The parent & Child Nanny Agency that commence further than 6 weeks from a formal job offer being made and accepted, must pay fees in full no less than 6 weeks prior to the start of employment.

5. Refunds of fees are only made if the Applicant does not take up duties as agreed or leaves their employment within 4 weeks of the first day of employment. Refunds will be given depending that suitable replacement cannot be found. Within 2 weeks from the agreed commencing date (50% refund) and within 4 weeks from the agreed commencing date (25% refund). No refund is available after 4 weeks. No refund is available where a Client request that no replacement be sought. No refund is available where a Client makes other arrangements while a replacement is being sought. If an Applicant leaves their employment due to a change in job description or poor working conditions, and the Applicant provides a written statement, no claim for refund can be made. Termination of employment due to clash of personality does not qualify for refund. Refunds will only be made if invoice payments are settled within the agreed time period.

6. All details relating to employment including but not limited to salary, income tax, National insurance and any other deductions from pay, hours of work, holidays, days/time off, notice of termination and suchlike, must be agreed between the Employer and the Applicant. The Employer must also provide copies to the Agency of the said agreement.

7. In the event that any Applicant is engaged or re-engaged by the Employer within 12 months of the last introduction by the Agency the Employer will pay to the Agency its fees in accordance with the lists of fees in the application form. This is inclusive of temporary staff.

8. All information passing the Agency and Employer in respect of the Applicant is strictly confidential and must not be passed on to any other person without the express permission of the Agency.

9. The Agency shall at all times endeavour to find suitable Applicants for interview by the Employer but it shall remain the sole responsibility of the Employer to satisfy him/herself as to the qualifications, references and over all suitability of the Applicant. The Agency cannot be held responsible for any loss, damage, liability cost or claim whatsoever, whether caused directly or indirectly by the employee, or any negligence on the part of the employee.

10. Should the Employer wish to place the Applicant in a position out the of the United Kingdom the Employer must immediately upon engagement provide the Applicant with a valid return ticket and the Agency the amount of the fees due to them in respect of that Applicant. It is the Employer’s responsibility to ensure that immigration procedures are complied with and that the Applicant has the necessary visa or work permit.

11. As soon as the Agency has advised the Employer of a prospective employee by post, telephone or email, the Employer cannot accept the same Applicant from another agency. If the Employer accepts and interviews the same applicant from another agency within 6 months of being advised by The Parent and Child Nanny Agency, the Employer will be responsible for the full fee payable to The Parent and Child Nanny Agency.

12. Payment Terms: Invoice payments to be received by us no more than 14 days from the date of invoice. Invoice payments received later than 14 days will not be eligible for refunds. We will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid within the agreed payments terms.

13. The Agency reserves the right to amend the Terms and Conditions at any time on condition that these amendments should not have any detrimental effect.