Please read carefully before proceeding with your DBS application:
The Parent & Child Nanny Agency is registered to submit your DBS application request to Civil and Corporate who will process your application. Your application will include a digital identity and right-to-work check which is carried out by Hooyu via the Civil and Corporate platform unless you have requested an alternative method of identity check.
The Parent & Child Nanny Agency holds no responsibility for failed applications, insufficient information provided, information provided outside the specified time, lost emails or incomplete applications. The Parent & Child Nanny Agency is only responsible for the submission of your application online.
It is essential you have the following information ready to submit your application:
- Full address history
- Passport/driving license
- Proof of address
- Further identity documents
- details and dates of name changes
The Process:
- Complete this form and make the required payment
- If you have selected to provide your identity documents in person/via post, we will be in touch with further details
- You will receive an email with login credentials from Hooyu and Civil and Corporate to create your account
- Follow the application process using the guidance provided online by Hooyu and Civil and Corporate
- The Parent & Child Nanny Agency will contact you to confirm the results of your DBS
- Your certificate is provided directly to you using the information you have provided on your application form
What is required?
- Your identity needs to be verified. This can be done viaa. Hooyu online identity-checking service (you must have a British or Irish passport)b. Manually providing identity documents in person or via post to The Parent & Child Nanny Agency (You must have a British or Irish passport or driving licence)
- You must have an email address and access to a computer and will be responsible for completing your own DBS application information.
How long does it take?
The Parent & Child Nanny Agency will submit your application to Civil and Corporate within 24 hours of recipt. Receipt will be Monday to Friday from 10am – 4pm.
The length of time it takes for results to come in are determained by your personal factors (length of time at address etc).
On average we see most DBS results within 10 days.
I am having difficulty with my application – what should I do?
Please refer to the user guidance and information. If you still encounter problems The Parent & Child Nanny Agency will contact Civil and Corporate on your behalf with any questions.
I didnt complete the idnetity document verification within the speciifed time span. What should I do?
We can repeat this process, or we can accept your id documnets via post. In any event there is a £10 administration fee. Please Contact The Parent & Child Nanny Agency with your name, date of birth and date of application.
How do I track my DBS application?
You can track your DBS application here: TRACK
How long is my DBS valid for?
This will depend on the company and their own terms and conditions. If you would like to ensure your DBS is up to date at all times, register with the DBS update service for £13 per year. You have a short period of time from receiving your DBS results to apply for the update service, if you do not apply within the specified period you will need to repeat the process. JOIN THE UPDATE SERVICE
I want to become Ofsted registered, will i need to regsiter my DBS with the update service?
Yes, this is a requirement by Ofsted and can be applied for here: DBS UPDATE SERVICE
