Terms & Conditions and Agency Fees – Temporary Nanny and Holiday Nanny Bookings
INTERPRETATION: Any reference to “The Agency” is a reference to The Parent and Child Nanny Agency and any reference to “The Client” is a reference to the persons who have requested The Parent and Child Nanny Agency to introduce staff for employment by that person or persons on a temporary basis. “The Service” refers to the process of introducing a childcare professional to a client for a specific date and time. Any reference to “The Temporary Nanny” is a reference to any childcare professional introduced by The Parent and Child Nanny Agency to provide temporary childcare in a holiday let, a hotel, a private residence or any other, or similar temporary accommodation.
1. Contract
1.1 The engagement or use of service by The Client is an acceptance by The Client of these terms and conditions and of The Agency fees and payment thereof as set out by The Agency. No variation of these terms is valid unless agreed in writing by both The Client and The Agency.
1.2 These terms and conditions shall represent a legally binding contract between The Client and The Agency.
1.3 The verbal or written instruction is given by The Client to The Agency in order to deliver childcare by The Temporary Nanny as per the instructions of The Client.
2. Fees and Refunds
2.1 An engagement takes place when The Client has completed The Agency booking form and related booking payment
2.2 The Agency will introduce a Temporary Nanny to The Client’s specified timings, as per the completed booking form.
2.3 A booking fee of £50 per booking date is payable by The Client to The Agency for the service of introducing a Temporary Nanny
2.4 The Temporary Childcare service is complete once the following have been applied:
a. The Client has completed a booking form
b. The Client has paid a booking fee of £50 per booking date
c. The Agency have confirmed the booking
2.5 If The Agency is unable to fulfil the Temporary Nanny requirement prior to the booking start time, the booking fee will be refunded in full within 5 working days.
2.6 The Agency will inform The Client at least 24 hours prior to The Booking Date of the availability of a Temporary Nanny. If the search is performed within 24 hours (this includes bookings made on a Friday after 1 pm for Saturday, Sunday, or Monday) The Agency will keep searching until 3 hours prior to the booking start time to take into account the weekend closure.
2.7 If The Agency is unable to fulfil the requirement and the client requests the booking is transferred to another day that can be fulfilled, The Agency booking fee will be transferred to the new booking date and the client will be invoiced for any subsequent booking service fees.
2.8 Once The Agency has confirmed the availability of a Temporary Nanny, if The Client then cancels the booking, there is no refund of agency booking service fees. One hour will be charged by your Temporary Nanny if cancelled with less than 24 hours notice, and 4 hours will be charged if cancelled with less than 12 hours notice.
2.9 The Client agrees to pay the hourly rate and in some instances, additional travel costs negotiated with The Agency directly to the Temporary Nanny either on the day of the booking or seven days in advance of the booking.
2.10 The Agency booking service fee is £50 per Temporary Nanny per booking. The Temporary Nanny charges £15.00 per hour (£20.00 per hour for bank/public holidays) for a minimum booking period of 4 hours. If the booking requested is for less than a 4-hour period you will still need to pay your nanny the minimum booking charge. There is a surcharge of £1.00 per hour for booking between 12 am and 6 am (unless an overnight booking has been agreed). A fuel charge of approx £5.00 each way will be charged by The Temporary Nanny. A higher rate may be negotiated for bookings in rural locations, or, where there is a shortage of local nannies, in this instance, you will still have the option of a refund if The Temporary Nanny fees exceed expectations. The full amount is payable to The Temporary Nanny regardless of whether the booking is cut short by the client due to an early end time.
3. Cancellations & Postponements
3.1 The Agency reserves the right to cancel the booking at any time. If The Agency cancels a confirmed booking, the related agency booking fee will be reimbursed in full within 5 working days.
3.2 If The Client cancels the confirmed booking for any reason including and not restricted to adverse economic, social, and environmental changes, The Agency booking deposit will not be refunded.
3.3 If The Client postpones the booking for any reason, the initial booking will be cancelled, no refund will be issued and a new booking fee will be payable.
3.4 If the Temporary Nanny cancels the booking, a replacement will be provided. If a replacement is not available, a full refund will be issued. A refund will not be issued where:
a/ There is an unresolved dispute between the Temporary Nanny and The Client.
b/ The booking is cancelled by either party due to adverse economic, social, and environmental changes (a postponement will be offered free of charge).
c/ Both The Temporary Nanny and The Client agree to cancel the booking.
3.5 If The Client has booked and partially paid for Temporary Nanny service, the booking will automatically be cancelled if the balance is not paid in full at least 7 days prior to the booking date and no refund of fees already paid will be reimbursed.
3.6 Please use this form in all cases to inform us of a need for a replacement, cancellation or revision of your booking. FORM
4. General
4.1 The Agency has a minimum booking requirement of 4 hours per booking unless by prior agreement.
4.2 The Temporary Nanny is required to work in accordance with The Agency and Ofsted’s minimum staffing ratios and as such reserve the right to refuse to care for additional children on the day, if this breaches the ratios.
4.3 The Agency endeavours to provide The Client with only the most suitable Temporary Nanny. The Agency does not accept any liability for any kind of inconvenience, loss, or damage however arising and whether caused directly or indirectly by The Temporary Nanny.
4.4 Temporary Nanny bookings are per booking date. If a booking crosses over from one date to another and does not exceed 12 hours, a second booking date fee will not be charged.
4.5 The Temporary Nanny works on a self-employed basis.
4.6 It is the responsibility of The Client to inform The Agency in writing, at the time of booking if there are any special needs/requirements that the child/children may have/require so that The Agency can make the appropriate arrangements with The Temporary Nanny involved. This is specifically important in the areas of health and or diet.
4.7 Once the booking is complete, The Client must inform the Agency if any further working relationship is to be established between The Client and The Temporary Nanny. If The Client does not inform The Agency of such a relationship, The Agency will charge a placement fee plus an additional 10% charge if express prior permission has not been confirmed in writing from The Agency.
5. Confidentiality
5.1 All communication, whether written or verbal, shall remain confidential between The Agency, The Client, and The Temporary Nanny.
These Terms are governed by the law of England & Wales and are subject to the exclusive jurisdiction of the Courts of England & Wales.
The Agency reserve the right to amend these terms and conditions without prior notice.