We are available for general enquiries but are not taking bookings, scheduling face to face interviews or placing nannies and babysitters with non-key workers until further notice.
24th March 2020
Update: Nannies Maternity nurses and childcare professionals can continue to work if caring for a vulnerable/disabled child or working for a covid-19 critical key worker or NHS staff. Nannies can (currently) continue to work in a private home at the discretion of both nanny and empoyer and where it is safe and necessary to do so.
20th March 2020
Response to COVID-19 from Holly, The Parent & Child Nanny Agency Founder & CEO
During this period of uncertainty our priority is the health and safety and health of our nannies, parents and children involved in or using the services set out by The Parent & Child Nanny Agency.
We are continually monitoring guidance and advice issued by The World Health Organisation, NHS, Public Health England, ACAS and HMRC.
We understand this is a difficult and challenging time for everyone with many uncertainties. Our aim during this time is to support families requiring childcare services as much as possible and in accordance with government regulations.
How we intend to operate:
- The Parent & Child Nanny Agency will remain open for new and existing clients however, Parent & Child HQ will be closed for face-to-face appointments for the foreseeable future.
- All new nanny registrations will be undertaken via video-call. new remote security measures will be enforced to ensure newly registered nannies meet our stringent security checking process.
- We recommend all initial client-nanny interviews are carried out via telephone or video-call, once both parties agree to proceed further, a face-to face meeting will be scheduled.
- We will provide detailed rules, guidance and support to registered nannies regarding health, cleanliness and self-isolation in accordance with The World Health Organisation.
Parents and Guardians:
- We will continue to provide Introduction services to clients requiring a private nanny to look after their children in their own home.
- We will not currently be working on nanny-shares due to government guidance on social distancing.
- We have implemented new agency and client-nanny interview procedures to prevent unnecessary social engagements.
- We require honest and open updates regarding your own family health situation especially if you are self-isolating as a family. Please do not expect your nanny to work if you are self-isolating.
Nannies and Childcare Professionals:
- All new nannies registering with the agency will be via Skype.
- All client interviews relating to job applications will be carried out via video-call/telephone initially.
- We require honest and open updates regarding your own health situation if you are booked for a temporary engagement or if you are applying for a new position.
- All nannies are required to ensure hand washing, temperature taking and self-isolation is undertaken where necessary.
- All bookings relating to and involving vulnerable persons, elderly, maternity are require the nanny to preventative self-isolate for the required period prior to the booking where possible.
Wedding and event childcare:
- Any new wedding or event childcare service provided by us from now and in the foreseeable future will be on a one-family-to-one-nanny basis.
- Existing wedding and event nanny bookings can be adapted to meet required criteria. We will evaluate each existing booking to ensure essential measures are in place in accordance with government guidelines.
- Due to recent guidelines relating to school/nursery closures we will not be providing toy hire services.
- We will continue to provide private hotel nanny and babysitting services to individual families for as long as hotels remain open. This will be on a basis on one-hotel nanny per family per room.
- With many offices now closed and employees working from home, we will not be providing on-site business and corporate childcare for the foreseeable future in accordance with government guidelines relating to social distancing.
- We will continue to provide childcare to individual families who require a private nanny service.
Advice and support for parents and nannies
Parents: We recommend if you as a family need to self-isolate, you continue to pay your nanny nanny as per the normal contracted hours. If your nanny is required to self-isolate, good will would be to pay your nanny as usual.
Nannies: If you need to self-isolate please keep your employer and the agency notified and updated at all times. if you are not being paid for this period of self-isolation and providing you have used the NHS 111 service, you will be entitled to SSP.
Reduced working hours or terminating employment
Parents: If as a result of coronavirus you need to reduce your nannies hours of work or indeed cease employment altogether, please do so in line with your contract of employment and HMRC guidelines providing a reasonable notice of the change and ensuring your nanny is paid in full until the change takes place regardless of what hours are required to work
Nannies: Refer to your contract of employment for guidance on contractual changes, reductions in hours and termination of employment.
Statutory Sick Pay (SSP)
Parents: As a small employer you will be able to reclaim 2-weeks SSP if your Nanny is unable to work due to coronavirus.
Nannies: You will receive payment of SSP for a 2-week period if you have used the NHS 111 service and have been asked to self-isolate.
We recommend you keep updated with current information and guidance set out for employers and employees.