We hope your wedding or event goes smoothly and you are happy with the service provided by The Parent & Child Nanny Agency and the childcare provided by your wedding and event nanny.
All registered childcare providers must follow any relevant legislation, including laws about health and safety, disability discrimination, and food hygiene.
When you book a wedding or event childcare service, you are reserving a nanny that has sucesfully fulfilled the following security criteria:
- The nanny holds a childcare related qualification and/or at least 12 months childcare experience
- The nanny holds a DBS Enhanced Disclosure
- The nanny has completed a Paediatric First Aid training course
- The nanny has 100% positive feedback from all references taken (at least 3)
When you book a wedding or event childcare service through The Parent & Child Nanny Agency, please ensure you are aware of the following:
- It is your responsibility to check the suitability of the wedding or event nanny prior to the booking. This includes arranging a video/phone call with the nanny to discuss the details, requirements and responsibilities of the day and ensuring the nanny is aligned with your specific needs.
- It is your responsibility to provide paperwork including a wedding/event timeline, child/children’s schedule and postcodes for nannies that are transporting children.
- It is your responsibility to ensure you provide correct and accurate information about the booking and ensure any changes to the original requirements are agreed in advance.
We cannot resolve disputes between you and the nanny unless we are present. Our role is to make sure that the childcare provider is following all registration requirements and if not, we will take action to remove them from the agency.
If you would like to raise a complaint about a wedding/event childcare professional, or the service received by The Parent & Child Nanny Agency please read our terms and conditions and use the form below.
